Impatience

Some people are so impatient it drives me crazy. A little old lady and her grandchild applied for an apartment and left several blanks on the application. Instead of calling me on my direct line at my office she calls a different number mumbles the information and hopes that it gets to me. Well after all of this she still has not answered all of my questions so I have to search for the answers and call people all day long to finally approve her she indicates that she will not be able to have her damage deposit for 48 hours and asks to move in without a damage deposit or rent!!!! When I indicated that she was not able to move into the house without paying us first she blamed me for not having it ready and it was so frustrating since I spent my entire day trying to get her moved in and set all my other work aside and she does not even appreciate it.